Holiday Heroes Volunteers—the Heart of Our Mission

The fifth Holiday Heroes campaign made 4, 000 families happy with boxes full of food donated at Christmas 2014. This was possible thanks to all the people who opened up their hearts and gave away food and money, or some of their time for the success of our mission. An enormous THANK YOU to the hundreds of good people and donor companies who pitched in our campaigns! We’re hoping their numbers will grow!

So here’s all the information someone would need to take a place in the ranks of Holiday Heroes volunteers. THAT SOMEONE CAN BE YOU!

Administrative Support

For the various stages of the campaign we need many people with different skills and backgrounds—to answer our hotlines, process data about regsitered needy families, and coordinate volunteers’ efforts in our diverse initiatives. Regardless of whether you can spare a month or just a couple of days/hours daily to help, we’d be happy to have you onboard. What kind of people do we need the most, and for what type of work?

  • Assistant Coordinator for volunteers at the supermarket chains—the Assistant Coordinator will answer questions about schedules and specific campaigns at the stores, monitor food quantities gathered at each supermarket, and send instructions to volunteers on duty. The drive for collecting food at Piccadilly and Metro stores will continue March 25th–April 4th, 2015, between 18:00 and 20:30 on weekdays, 11:00 and 15:30 on weekends.
  • Assistant Coordinator for the registration of needy families—this type of work consists in simple processing of data on registered families and will be required from February 16th until delivery time, i.e. beginning of April. No requirement for daily availability during office hours. Events and activities will be planned in advance, and carried out according to volunteers’ individual schedules.
  • Assistant Coordinator for packing and delivery volunteers—this type of work involves sending emails with delivery logistics information, warehouse address, etc. plus recruitment, induction, and training of volunteers in relation to the specific responsibilities assigned to them. This is planned for the week of April 3rd–9th, 2015. It’s also the peak of the campaign, when we pack and deliver the boxes.

Interested? Check at the end of this blog post how you can become one of us!

Food Collection at Local Supermarkets

Our volunteers will distribute flyers to customers onsite Piccadilly and Metro 1 supermarkets in Sofia. Any customer who wants to donate can buy products of their own choice or pick some from the sample menu. Volunteers will collect all donated food in shopping carts and box the products ready for shipping to our warehouse. At least two volunteers are needed in each store to assist every donating customer, issue donation certificates, and pack the products in boxes.

We’ll have food collection drives at the following stores:

  • Piccadilly
  1. Piccadilly City Center Sofia at 2, Arsenalski Blvd., Sofia
  2. Piccadilly Sofia Mall at 101, Alexander Stamboliyski Blvd., Sofia
  3. Piccadilly Serdika Mall at 48, Sitnyakovo Blvd., Sofia
  4. Piccadilly Jerusalem at 22, Jerusalem Str., Mladost 1, Sofia
  5. Piccadilly Sopharma at 5, Lachezar Stanchev Str., Sopharma Business Towers, Sofia

The schedule for the food collection drive at all Piccadilly supermarkets is the following:

March 30th (Monday)–April 4th (Saturday) 2015 including.

Weekdays: 18:00 to 20:30

Weekend: 11:00 to 15:30

  • Metro
  1. METRO 1 Sofia, at 7-11 km, Tsarigradsko Chaussee Blvd.

The schedule for the food collection drive at METRO 1 Sofia is the following:

March 25th (Wednesday)–March 26th (Thursday) 2015 including.

March 29th (Monday)–April 4th (Saturday) 2015 including.

Weekdays: 18:00 to 20:30

Weekend: 11:00 to 15:30

Volunteers will be supported by the Campaign Coordinator, the Assistant Coordinator responsible for supermarket volunteers, and

  • A Supervisor. The Supervisor’s work will involve regular supplies of  supermarkets with advertising materials; responding to volunteers’ inquiries; providing supermarket customers with extended information about the campaign when needed.


If you are reliable and easy-going, and can respond in a flexible way to different challenges, you can be supervising one or all  supermarkets. We’ll train you how to handle this easy. We expect you to be available during campaign hours on all the days of the food collection drive, to work at the store(s) you’ve chosen to supervise. Your help may be necessary just every other day, but we need you on standby daily in case of unexpected difficulties.


Find out how you can join us right at the end this blog post.


Once more we’ll rely on help by experts in their line of work, like bERS Logistics, who’re again offering us some of their warehouse space to store the food we’ve collected, pack and get it ready for delivery. The warehouse is located at 414, Okolovrasten Pat Str., past the road junction for Kazichene, right after the bridge underpass.

Work at the warehouse involves three primary responsibilities:

  • Arranging and safekeeping of the food collected at the supermarkets (March 25th–April 4th, 2015), including regular counts and checks of product quantities.
  • Groundwork—fold boxes, affix box stickers, counts (April 3rd–5th, 2015).
  • Packing and home delivery of the boxes. Boxes will be packed at the warehouse every day between 08:30 and 14:00 (2 p.m. is delivery start time). Then we clean the warehouse area and arrange products scheduled for packing on the following day (April 6th–9th, 2015).

We need 20–30 volunteers every day to make sure we cover the planned daily number of boxes. Here’re some other ways you can help, in any of the following roles:

  • Warehouse Supervisor—required availability: 2 weeks, March 30th–April 9th, 20 The Warehouse Supervisor’s regular presence at the warehouse will be required in the first week of this period, to oversee the reception of large donations from companies. This will enable us to control all incoming and outgoing deliveries. In the most intensive week of the campaign, between April 3rd and 9th, 2015 the Warehouse Supervisor will monitor:
    • numbers of remaining pallets with food products
    • numbers of boxes ready for delivery
    • numbers of boxes loaded on the specially designated van

This data has to be submitted regularly to the Campaign Coordinator.

If you want to fill that role, we’ll show you an easy way to handle your work. You’ll be a very asset in our campaign.

  • Shipping Supervisorrequired availability: 4 days, April 6th–9th, 2015 including, between 08:30 and 17:00.Two people can cover this role. Their work will involve:
    • Supervising the arrival schedule for each van allocated for the delivery of the holiday boxes.
    • Checking up boxes ready for delivery.
    • Supervising the shipping schedule and regularly forwarding information about it to the Warehouse Supervisor and the Campaign Coordinator.
  • Box Assembly Line Supervisorrequired availability: 4 days, April 6th–9th, 2015 including, between 08:30 and 15:00. The Box Assembly Line Supervisor will:
    • ensure each volunteer performs their tasks;
    • ensure every box contains a piece of all products required;
    • ensure there are sufficient quantities of all mandatory products available within easy reach along the assembly line;
    • follow the exact quantities of ready boxes;
    • monitor the number of pallets with boxes to submit information at regular intervals to the Shipping and Warehouse Supervisors, and the Campaign Supervisor.

Find out how you can join us right at the end of this blog post.

Logistics Manager

Packing and delivery logistics over the week dedicated to distribution are the most important part of our work, both in terms of planning and actual implementation of the Holiday Heroes campaign. This involves different tasks—finding donors, organizing fundraising events, processing the data of thousands of people, all with that final one week in mind. If you have knowledge and/or experience in this line of work, and want to lend a hand, wait no more, get in touch to discuss how we can join forces. There are just two weeks to assign all delivery addresses to volunteers, submit information to the Assistant Coordinator responsible for packing and delivery volunteers to organize the deliveries, and make adjustments in response to schedule changes. This role is very important and requires an experienced person ready to dedicate two weeks of their time between March 30th and April 9th, 2015.
Find out how you can join us right at the end of this blog post.

Holiday Boxes Delivery

Christmas 2014 holiday boxes were delivered by dozens of volunteers who contributed their own time and cars. Deliveries at Easter 2015 will be completed over four days, April 6th–9th. Deliveries will start at 14:00 each day and end when all boxes scheduled for delivery on that day are distributed. On average this should take 2 hours, depending on the driver’s orientation skills and whether or not they’re using GPS navigation. We suggest that every volunteer who will carry boxes find a person to team up with. Their teammate can help with handover protocols, phone calls to families to arrange deliveries, and the actual deliveries. For maximum efficiency we’d need roughly 30 cars every day. If you feel like helping out in this crucial completion phase, let us know.


Find out how you can join us right at the end of this blog post.

Charity Bazaar

One way we raise funds for our campaigns are different charity events. If you are an outgoing person with a positive attitude, and willing to help needy people have happier holidays, be a Holiday Heroes volunteer for the special Easter events. One such event, a charity bazaar, is already a proven fundraiser. This type of work would require:

  • campaign flyers distribution around the Holiday Heroes stand;
  • responding to questions in relation to the campaign;
  • selling handmade items donated to our charity;
  • issuing donation certificates to all our contributors.

We need two people for this role to pay enough attention to everyone willing to join the campaign.


Find out how you can join us right at the end of this blog post.


Painting Easter Eggs and Making Easter Breads

Can you imagine Easter without children’s laughter and heaps of colored eggs? We’ve made it a custom to have a special egg-decoration workshop hosted by our volunteers, and we rely a lot on their entertainment skills and outstanding aesthetic taste to help out with painting eggs and making Easter breads. For the most part these volunteers will work with children. The workshop will take place on April 4th at Mall of Sofia—101, Alexander Stamboliyski Blvd. The eggs and Easter breads we make together will be sold at a charity bazaar on April 5th  at Radisson Blu Hotel, Sofia. If you are enthusiastic and like working with children, join in to help us make that special day a very sunny and happy one for both children and grown-ups.


Find out how you can join us right at the end of this blog post.

Sports Events


In 2014 Holiday Heroes started a very successful initiative. We organized two sports events with more than 40 participating companies. They all made donations in competition entry fees, set up teams, and spent two days playing football and volleyball with us to raise charity money. We’ll add bowling, kart racing, and golf tournaments this year. Volunteers will mainly be responsible for distributing sports outfits to participants before competitions, keeping minutes of the games, and watching the time. Some fun, of course, is also involved. If you are keen on any of these sports and want to help organize a championship, you’re more than welcome.


Find out how you can join us right at the end of this blog post.


Photos and Videos

We are a charity, hence not a rich organization, and so rely a lot on the free help of our volunteers. We need people to take on camera the best moments and the most dedicated donors and volunteers, and help us save more memories from our events to inspire more followers in the future.


Find out how you can join us right at the end of this blog post.


Campaign Mascots

Our two mascots help ensure the success of all our events. Be our Santa Claus or Easter Bunny and help us bring on some cheer!


Find out how you can join us right at the end of this blog post.

Flyer Distribution

Last but not least, here’s something else you need to know. To guarantee sufficient attendance for our charity events and get the word out about where and when we’ll be collecting food, and how people can help, we need volunteers to distribute our advertising materials. We need this done on a regular basis just before events. If you are ready to spend a couple of hours and try to win over more Holiday Heroes supporters, or at least spread the word about us, we’ll show you how you can do this easily, and with a positive vibe.


Find out how you can join us right at the end of this blog post.
Join Us:

  • Ask the Holiday Heroes Coordinator your questions on the volunteers’ hotline: + 359 888 227 121.
  • Sign up on our website to become a volunteer.

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