Recommend a family in need

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The following may be grounds to cancel a scheduled delivery:

  • We will not be able to make deliveries to places with no transport ensured, irrespective of the number of local families registered on the list of beneficiaries.
  • If a delivery volunteer was not granted access to the beneficiaries’ home. In case a volunteer finds circumstances which give rise to suspicion of possible fraud, he/she may decide to cancel the respective delivery.
  • No family member/representative was found at the registered home address at the agreed delivery time.
  • The phone number for the family was non-operational, with restricted incoming calls, or no one answered the phone or returned the call within the same day.